PURCHASES

Refund Policy

Updated October 27, 2026

Requesting a refund

You may request a refund within 14 days of purchase by emailing support@petformly.com from the address used at checkout. Include the purchase date and Stripe receipt or transaction reference.

When a refund may be limited

Where permitted by applicable law, we may decline a change-of-mind refund after the digital product has been accessed, customized, downloaded, printed, or exported. This does not limit mandatory consumer rights.

Product problems

If your access email has not arrived, check your spam folder and contact support@petformly.com from the email address used at checkout. Include your receipt reference; do not send your card details or personal access link.

If the product is materially unavailable, defective, or not as described, contact us with a short explanation. We will first try to restore access or correct the problem and, when that is not reasonably possible, provide an appropriate refund as required by law.

Processing

Approved refunds are returned to the original payment method through Stripe. Banks and card issuers may take additional time to display the credit.

Chargebacks

Please contact us before opening a payment dispute so we can investigate promptly. This does not remove any right you have to contact your bank or payment provider.