Capture the schedule first
Ask for departure and return dates, requested service windows and whether the timing is flexible. Separate a request from a confirmed booking.
BOOKING WORKFLOW
Collect service dates, visit times, pets, location, access changes and special requests in a consistent booking request form.
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Ask for departure and return dates, requested service windows and whether the timing is flexible. Separate a request from a confirmed booking.
Recurring clients should confirm pets, medications, access, emergency contacts and household instructions rather than assuming the old record is current.
Explain that availability, price and payment must be confirmed. Send a concise booking summary once every required detail is complete.
COMMON QUESTIONS
Not unless your process explicitly says so. Label it as a request and send a separate confirmation.
Ask them to confirm dates, services and any changes to pet, home, health or contact information.
Showing base rates and noting potential add-ons helps clients submit realistic requests.
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The paid pack contains eight documents: client and pet intake, price sheet, care instructions, visit report, emergency card, welcome guide, home access log and policies. The 50 resource pages are free guides; they are not 50 downloadable templates.