Start with the client journey
Explain inquiry, consultation, meet and greet, forms, payment, confirmation and service in the order a new client will experience them.
CLIENT ONBOARDING
Pet Sitting Welcome Packet Template
Create a concise welcome packet explaining services, booking, communication, payments, policies and what new pet sitting clients should expect.
Personalize previews free. Export all 8 PDFs for $29 once.
No subscriptionNo card for previews
Keep policies readable
Summarize scheduling, cancellations, holidays, access, communication and emergencies. Link or attach the full agreement instead of hiding dense terms in a welcome letter.
Set expectations for updates
Tell clients when reports are sent, how urgent issues are handled and which channel to use for routine changes.
COMMON QUESTIONS
Practical answers.
When should the welcome packet be sent?
Send it after a qualified inquiry or before the meet and greet so the client understands the process.
Should rates be included?
Include current base rates or a clear link to them, plus how custom quotes and add-ons are handled.
How long should it be?
Keep the main packet concise and move detailed contractual language into a separate agreement.
What can I try free, and what does $29 include?
Reading this guide and personalizing the partial document previews are free. A one-time $29 payment unlocks the complete eight-document pack as printable PDFs. There is no subscription.
Can I export every resource on this website?
The paid pack contains eight documents: client and pet intake, price sheet, care instructions, visit report, emergency card, welcome guide, home access log and policies. The 50 resource pages are free guides; they are not 50 downloadable templates.